Frequently Asked Questions


Timings

How far in advance should i send out save the date cards and invitations?

On average, aim to send out Save the Date cards 12 to 18 months ahead of your wedding day. Invitations are often sent out 3 to 6 months in advance but it is completely up to you. Bare in mind that if you're not sending out Save the Date cards or if your wedding is abroad, you might want to send out invitations a little earlier. 

What is the turn around time from placing an order to receiving it?

For House Collections you can expect to receive your order around 8-10 weeks after your completing your online order form. If you need your order sooner, please contact me - this is often possible but the sooner you provide information details and feedback on designs, the faster the process can happen.


Placing Orders

How do I place an order?

I like to arrange a consultation before design work starts - this can be via email, over the phone or in person. Following this, I will send you a link to an online order form for you to complete with details and quantities of what you are looking for - I'll generate a final quote from this information. If you approve the quote a 50% non-refundable deposit is then required, upon which design work will start.  

I would like to order on the day stationery as well as invitations. Can i place two separate orders? 

Strawberry Script understands that it may be more convenient for you to order your 'on the day' stationery at a later date - for example, you might be waiting to receive RSVP cards back from guests before ordering place names. This is fine - I can generate two separate orders (there may be a small additional fee for the second delivery cost). 

When is payment taken?

A 50% non-refundable deposit is required before design work starts. The remaining balance is then due before your stationery is sent to the printers, after you have approved the final PDF proofs.


House Collections

Can I make changes to house collections?

Yes! Every aspect of the design for the House Collections has been carefully considered but if you would like to make some tweaks this is fine. I can provide guidance on typography and colour palette adjustments if needed. Additional costs will apply.

I'd like to order a personalised map - can you give me some information on this?

Strawberry Script offers personalised hand-drawn maps to ensure your guests can easily find the venue. To see some examples please visit the House Collection pages. Maps are printed on the back of the A5 Information Card, or alternatively a smaller A6 sized map can be designed that is printed on the same side as the written information.    


Shipping & Payment

How much is Shipping and how long does it take? 

Shipping costs vary depending on the size and weight of your parcel. The cost will be included in your final quote that you receive before design work starts - the average cost is often in the region of £12.